Refund, Returns & Exchange Policy

Details on returns, refunds, and product exchanges.
Explains the process and conditions for requesting a refund.

Eligibility

Returns, exchanges, or refunds are accepted within 30 days of purchase

Items must be unused, unworn, and in original packaging

Proof of purchase is required

Intimate products, lingerie, and adult items (for hygiene reasons)

Perishable goods (food, drinks, flowers)

Custom or personalized items

Customers must contact customer support before returning any item

Approved refunds will be processed to the original payment method

Shipping costs are non-refundable unless the item is faulty

If you receive a damaged or incorrect item, please notify us within 48 hours of delivery.